Referral Partner Terms

Effective date: 30/07/2026

These Referral Partner Terms govern participation in the PD Commerce referral partner program. By submitting a referral partner application or submitting a referral, the applicant or partner agrees to these terms. Referral program templates and guidance commonly define the agreement as binding through application or lead submission, while clarifying that the company retains approval discretion.

1. Program overview

PD Commerce may approve selected third parties as referral partners for the purpose of introducing prospective Amazon sellers to PD Commerce. Approved partners may be eligible to receive a fixed referral fee for qualified referrals that result in a paid customer engagement, subject to these terms. Referral agreements generally describe the partner as an independent third party who introduces prospects rather than acting as an employee or agent

2. Approval and eligibility

Submission of an application does not guarantee acceptance into the program. PD Commerce may approve or reject any application, referral, or partner at its sole discretion, with or without explanation. Sample qualified-referral clauses and referral templates commonly reserve final authority to the company to determine whether a lead or partner qualifies

3. Independent relationship

Referral partners act as independent contractors and not as employees, agents, representatives, joint venturers, or legal partners of PD Commerce. A referral partner may not bind PD Commerce, make commitments on behalf of PD Commerce, or present themselves as authorized to negotiate or conclude any agreement for PD Commerce. Independent-party language is a standard section in referral agreement templates

4. Qualified referral

A “Qualified Referral” means a prospective customer that meets all of the following conditions:

• The referral is submitted through the method designated by PD Commerce.
• The referred business is new to PD Commerce and not already an existing customer.
• The referred business is not already in active discussion, sales review, prior application, or pipeline with PD Commerce at the time of submission.
• The referral includes sufficient and accurate contact and business information.
• The referred business fits PD Commerce’s target customer profile and is accepted by PD Commerce for commercial review.
• The referred business signs a paid agreement with PD Commerce within  days of referral submission, unless PD Commerce agrees otherwise in writing. Qualified-referral clauses commonly require timely submission, newness to the company, sufficient information, and a close within a defined period

PD Commerce has sole and final discretion to determine whether a referral is a Qualified Referral. Reservation of final discretion by the company is common in referral agreement examples

5. Non-qualified referrals

A referral will not qualify for a referral fee if any of the following applies:

• The referred business is already a PD Commerce customer.
• The referred business is already known to, in conversation with, or being actively pursued by PD Commerce.
• The referral is submitted by more than one partner and PD Commerce reasonably determines another source introduced the lead first or more materially.
• The referral is incomplete, inaccurate, misleading, or unverifiable.
• The referral is a self-referral or is made on behalf of an affiliated business controlled by the partner.
• The referral is generated through spam, deception, impersonation, misleading claims, or any unlawful or unethical method. Referral templates and affiliate best-practice sources consistently exclude existing leads, duplicates, affiliates of the partner, and deceptive promotion from eligibility

6. Referral fee

For each Qualified Referral that results in a signed and paid customer engagement, PD Commerce will pay the approved partner a fixed referral fee of AED [insert amount]. Referral agreements commonly define compensation either as a flat fee or a percentage, and your one-time seller offer fits a flat-fee model well

Unless otherwise stated in writing by PD Commerce, the referral fee applies only to the initial qualifying engagement and not to renewals, expansions, follow-on work, retainer services, or future purchases by the referred customer. Templates commonly limit commission scope to the initial contract unless specifically expanded.

7. Payment timing

A referral fee becomes payable only after all of the following occur:

• PD Commerce accepts the referral as qualified.
• The referred customer signs the relevant agreement.
• PD Commerce receives cleared payment from the referred customer.
• Any initial refund, cancellation, or review hold period described in these terms has passed.

PD Commerce will pay earned referral fees within  days after the later of cleared customer payment and the applicable hold period. Referral agreement guidance commonly ties payout to actual collected revenue rather than signed deals alone

8. Refunds, chargebacks, cancellations, and clawbacks

No referral fee is earned on refunded, reversed, fraudulent, cancelled, or chargebacked transactions. If PD Commerce has already paid a referral fee and the related customer payment is later refunded, reversed, cancelled, charged back, or reasonably determined to be fraudulent or abusive, PD Commerce may claw back that referral fee or offset it against future amounts otherwise payable to the partner. Clawback clauses are a common safeguard in referral and affiliate agreements where commissions depend on completed customer payments.

PD Commerce may also delay payout for up to  days after customer payment or service start in order to verify transaction validity and reduce abuse risk. This type of payment hold is a practical way to reduce refund and scheme risk before commissions are released

9. No gaming or abuse

Partners may not attempt to game the program, including by arranging sham transactions, self-dealing, recycled leads, fake businesses, collusive refunds, false applications, or any structure intended to generate a referral fee without a genuine arm’s-length commercial sale. If PD Commerce reasonably suspects abuse, it may withhold payment, reverse payments, suspend the partner, terminate the partner, or reject affected referrals. Affiliate program guidance commonly warns against refund abuse and fraud and supports withholding or reversing commissions in such cases

10. Partner conduct and promotional rules

Partners must not:

• Make false, exaggerated, or unapproved claims about PD Commerce or its services.
• Present themselves as employees, agents, or representatives of PD Commerce.
• Promise pricing, outcomes, guarantees, or timelines not expressly approved by PD Commerce.
• Use spam, deceptive ads, impersonation, or misleading outreach.
• Use PD Commerce branding, logos, or marketing materials except as expressly permitted by PD Commerce. Referral agreement templates generally define acceptable promotional conduct and prohibit misleading claims and unapproved brand use

Partners may describe PD Commerce only in a truthful, non-misleading way and should direct prospects to official PD Commerce pages or approved materials where possible

11. Confidentiality

Any non-public information shared by PD Commerce with a referral partner, including commercial terms, lead status, sales information, internal processes, or customer information, must be treated as confidential and may not be disclosed or used except as necessary to participate in the referral program. Confidentiality is a standard clause in formal referral agreements

12. Taxes and compliance

Partners are solely responsible for any taxes, duties, reporting obligations, or compliance requirements arising from referral fee payments received by them. Referral agreement templates commonly place tax responsibility on the receiving partner rather than the company paying the fee

13. Term and termination

These terms begin when a partner applies or submits a referral and continue until terminated by either party. PD Commerce may suspend or terminate a partner, reject a referral, or end the program at any time, with or without cause. Common grounds for immediate termination include fraud, abuse, breach of terms, unethical conduct, or reputational risk.

Termination does not entitle a partner to fees for referrals that have not yet become fully earned under these terms. Any rights of PD Commerce relating to reversals, clawbacks, confidentiality, or disputes survive termination. Survival of payment-adjustment and confidentiality obligations is standard in contract drafting

14. Changes to the program

PD Commerce may update these terms, the referral fee, qualification criteria, or the program structure at any time by posting updated terms or otherwise notifying partners. Changes will apply prospectively unless required otherwise by law. Online terms guidance commonly recommends maintaining a posted terms page that can be updated with a clear effective date

15. Limitation of liability

To the maximum extent permitted by law, PD Commerce will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the referral program. PD Commerce’s total liability relating to the program will not exceed the total referral fees paid or payable to the partner in the  months preceding the relevant claim. Limitation-of-liability clauses are common in commercial terms and online program terms

16. Governing law

These terms are governed by the laws of the United Arab Emirates and, where applicable, the laws and courts of Dubai, unless PD Commerce designates another governing forum in writing. Governing-law clauses are standard in referral agreements and should ultimately be tailored to your actual entity and legal advice

17. Contact

Questions about the referral partner program may be sent to: partners@pdcommerce.ae

PD Commerce: Polar Dunes Trading - FZCO. UAE, Dubai, Dubai Silicon Oasis, IFZA Properties Building

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